Refund policy

RETURNS & EXCHANGES

We do not accept returns or exchanges for change of mind, sizing, or fit. Please check the size finder and measurement chart on the product page before ordering.

If you catch a sizing error before your order ships, email us right away at help@swagsupremacy.com. If your order is still within its production period, we may be able to cancel it so you can reorder the correct size. Once an order has shipped, it can no longer be changed.

DAMAGED OR INCORRECT ITEMS

1. Reporting an Issue
If your order arrives damaged, misprinted, or is not what you ordered, email us at help@swagsupremacy.com with your order number and a photo of the item. We'll replace it at no cost to you. In most cases you will not need to send the item back.

2. Claim Window
You have 30 days from the date you receive your order to report an issue. Claims made after 30 days cannot be processed.

3. How Claims Are Resolved
Once we've reviewed your photo, we'll confirm the outcome by email. In most cases we send a replacement at no cost to you. Where a replacement is not possible, we'll refund the amount to your original payment method. If we do need the item sent back, we'll provide instructions and cover the cost.

4. Exchanges
We do not offer exchanges. Where a replacement is not the right solution, we'll issue a refund and you are welcome to place a new order.

SHIPPING & ADDRESS ISSUES

1. Carrier Delays
We are not responsible for delays, damage, or issues caused by the shipping carrier once an order has left the facility.

2. Lost Packages
If tracking shows no movement for 14 days past the estimated delivery date, email us at help@swagsupremacy.com and we'll arrange a replacement at no cost to you.

3. Packages Marked as Delivered
If tracking shows your order as delivered but you haven't received it, please check with your neighbors and building management first, as carriers sometimes scan packages before they arrive. If it hasn't turned up 5 days after the delivery scan, email us and we'll open a claim with the carrier.